Data Retention & Deletion

Consultation emails and related correspondence: kept up to 24 months after our last contact with you, then deleted. If you become a customer, they are kept with your account records.

Website server and security logs: kept by our hosting provider for a short, provider-defined period (generally days to weeks) and then rolled off.

Customer workspace data (purchase orders, line items, users, approval history, generated reports): stored in the customer's own deployment, under the customer's control. The customer decides how long to keep it and is responsible for its own statutory record-keeping. We do not hold a copy.

Temporary support access: if a customer grants us access, it ends when the task is done or the customer revokes it, and we retain no customer data afterward other than notes of what was done.

Billing, tax and contract records: kept as long as the law requires (generally up to 7 years).

Demo data: fictional, refreshed periodically, and not personal information.

Email Podyssey@odysseydevelopments.dev with the subject "Deletion request" from the address you used. We will confirm your identity, delete the information we hold about you (except what we must keep for legal reasons, which we will tell you about), and confirm completion within 30 days.

Employees of a customer should ask their employer's Head Admin or IT team: they control and can delete workspace records directly. We hold no copy, and will help the customer if it asks.

The data and the deployment stay with the customer, so there is nothing to migrate out of our systems: the customer's IT can export or delete it at any time, using the tools in its own database and hosting accounts. When an agreement ends, we remove our access (if any) and delete any customer information we hold, such as contacts and support notes, within 30 days, unless the law requires us to keep it. We will confirm in writing on request.

We may keep information longer where needed to comply with law, resolve disputes, prevent fraud, or enforce agreements, and will delete it when that need ends.